Refund Policy

1. General Refund Policy

We review refund requests fairly and aim to process eligible refunds as quickly as possible. Refunds may be issued in the following situations:

• An order is successfully canceled before shipment
• A return is approved and the returned item is received and inspected
• The item received is damaged, defective, or incorrect
• The order is lost in transit or cannot be delivered in eligible cases approved by us

Refunds are issued back to the original payment method unless otherwise required by law or agreed by both parties.

2. Order Cancellation and Refunds

2.1 Cancellation Before Shipment

Orders may be canceled before they are shipped for a full refund.

If you would like to cancel your order, please contact us as soon as possible at info@furvalo.com and include your order number.

2.2 Cancellation After Shipment

Once an order has already been shipped, it can no longer be guaranteed for cancellation.

If you still wish to cancel after shipment, please contact us and we will review the request. If cancellation is no longer possible, you may need to wait until the item is delivered and then request a return in accordance with our Return & Exchange Policy.

2.3 Refund Timing for Canceled Orders

If your cancellation request is approved, your refund will be processed back to the original payment method. In most cases, the refund should appear within 2 to 5 business days after confirmation.

Please note that actual posting time may vary depending on your bank, credit card issuer, or payment provider.

3. Return Refunds

3.1 When Return Refunds Apply

If your return is approved and the returned item is received by us, we will inspect it before issuing a refund.

A refund may be issued if:

• The returned item meets the return conditions stated in our Return & Exchange Policy
• The item is returned within the eligible return window
• The item is unused, in its original condition, and includes original packaging where applicable

3.2 Non-Refundable Situations

Refunds may be refused or reduced if:

• The item is returned used, damaged, altered, or incomplete for reasons not caused by us
• The return does not meet the conditions in our Return & Exchange Policy
• The item is a non-returnable product as stated on the website
• The return is requested after the allowed return period

3.3 Return Shipping Costs

Unless the return is due to our error, such as a damaged, defective, or incorrect item, original shipping charges are generally non-refundable, and return shipping costs are usually the responsibility of the customer.

If the return is due to our error, we will review the case and may reimburse reasonable return shipping costs where applicable.

4. Refund Process

To request a refund, please contact info@furvalo.com with the following information:

• Your full name
• Order number
• The reason for the refund request
• Clear photos of the item, if the issue involves damage, defects, or incorrect items

After we receive your request:

1. We review the request and may ask for additional information
2. If the request is approved, we will provide further instructions if needed
3. For return-related refunds, the item must first be returned and inspected
4. Once approved, the refund will be processed to the original payment method

We aim to handle refund requests within a reasonable timeframe, but actual processing time may vary depending on the payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Once reviewed, we may offer an appropriate solution, such as a refund, replacement, or other resolution depending on the situation.

6. Late or Missing Refunds

If you have not yet received your refund after confirmation that it has been processed, please:

• Check your bank account again
• Contact your credit card company or payment provider, as posting times may vary
• Contact your bank for additional processing details

If you have done all of the above and still have not received your refund, please contact us at info@furvalo.com.