Shipping Policy

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is successfully confirmed.

Please note:

• Orders are not processed or shipped on weekends or public holidays.
• Processing times may be slightly longer during peak seasons, promotional periods, or high order volume.
• If additional information is needed to verify your order, shipment may be delayed until that information is received.

Once your order has been shipped, tracking information will be sent where available.

2. Shipping Destinations

We currently ship to customers in:

• United States
• Canada
• Australia
• Europe

If you are unsure whether we ship to your location, please contact us at info@furvalo.com before placing your order.

3. Shipping Methods

We may use DHL or other comparable logistics providers depending on destination, package size, and shipping conditions.

Delivery estimates shown below are for reference only. Actual transit time may vary depending on the selected service, route, customs clearance, seasonal demand, public holidays, weather, or whether the address is in a rural or remote area.

4. Estimated Delivery Times

4.1 United States

Estimated delivery time: 3 to 8 business days after dispatch.

4.2 Canada

Estimated delivery time: 4 to 8 business days after dispatch.

4.3 Australia

Estimated delivery time: 8 to 14 business days after dispatch.

4.4 Europe

Estimated delivery time for major European destinations: 4 to 8 business days after dispatch. Delivery to rural or remote areas may take longer.

5. Shipping Charges

Shipping costs vary based on the destination and will be shown at checkout before you complete your order.

Where a free shipping promotion is available, the promotion details shown on the website or at checkout will apply.

6. Customs, Duties, and Taxes

For international orders, customs duties, VAT, import taxes, or other destination-country fees may apply depending on local laws and regulations.

Unless otherwise stated at checkout, these charges are generally the customer’s responsibility.

Customs inspection and clearance may affect delivery times and are outside our control.

7. Tracking Your Order

If tracking is available for your shipment, tracking details will be provided after your order has been dispatched.

You can also visit our Order Tracking page to check your shipment status.

Please allow some time for tracking information to update after shipment confirmation.

8. Delays

While we work to ensure timely delivery, delays may occur due to factors beyond our control, including:

• Carrier delays
• Customs inspections or clearance procedures
• Severe weather
• Public holidays
• Incorrect or incomplete shipping information
• Delivery interruptions in remote or high-volume service areas

We are not responsible for delays caused by carriers, customs authorities, or circumstances outside our reasonable control.

9. Incorrect Shipping Information

Please make sure your shipping address, email, and phone number are accurate when placing your order.

If incorrect or incomplete shipping information results in a failed delivery, delay, or returned package, additional shipping charges may apply.

10. Lost, Damaged, or Undelivered Packages

If your package appears to be lost, damaged, or not delivered within the expected timeframe, please contact us at info@furvalo.com as soon as possible.

We will review the issue and work with the carrier to identify the appropriate next steps. Depending on the circumstances, we may offer a replacement, refund, or another resolution in accordance with our Refund Policy and Return & Exchange Policy.