Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: such as your name, email address, phone number, and shipping or billing address
• Order Information: such as the products you purchase, order number, delivery details, and transaction history
• Payment Information: such as billing details and limited payment-related information necessary to process your order; full payment card details are typically processed by third-party payment providers
• Account or Communication Information: such as messages you send to us, customer service requests, and other communications
• Device and Usage Information: such as IP address, browser type, device type, pages visited, referring URLs, and interactions with our website
• Cookie and Tracking Information: such as data collected through cookies, pixels, analytics tools, and similar technologies

2. How We Collect Information

We may collect personal information in several ways, including:

• Directly from you when you place an order, contact us, subscribe to marketing communications, or submit information through forms on our website
• Automatically when you browse or interact with the website through cookies, analytics tools, log files, and similar technologies
• From service providers and business partners that support payment processing, shipping, fraud prevention, analytics, advertising, or website functionality

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process, confirm, and fulfill your orders
• To provide customer service and respond to questions or requests
• To send order confirmations, shipping updates, and other service-related communications
• To improve our website, products, services, and customer experience
• To detect, investigate, or prevent fraud, abuse, security incidents, or other unlawful activity
• To comply with legal obligations and enforce our policies and terms
• To send marketing or promotional communications where permitted by law or where you have chosen to receive them

4. Order Processing and Payments

When you place an order, we use your information to process payment, arrange shipping, provide order confirmations, and deliver customer support related to your purchase.

Payment transactions may be handled by third-party payment processors. We do not typically store full payment card details on our own servers. Your payment information is subject to the privacy practices and terms of the payment provider you use.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure performance, and support marketing activities.

These technologies may be used to:

• Keep the website functioning properly
• Remember your shopping cart or preferences
• Analyze website traffic and visitor behavior
• Improve content, performance, and usability
• Deliver or measure advertising and promotional campaigns where applicable

Most browsers allow you to control cookies through browser settings. Blocking some cookies may affect website functionality.

6. How We Share Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors
• Shipping carriers and logistics providers
• Website hosting, analytics, security, and technical service providers
• Marketing, advertising, or communications service providers
• Professional advisors or authorities when required for legal compliance, fraud prevention, or protection of our rights

We may also disclose information if required by law, court order, legal process, or where we believe disclosure is necessary to protect our rights, investigate fraud, or respond to lawful requests.

7. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or reporting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Users and Cross-Border Transfers

We may process and store your information in countries other than the country where you live. By using our website or providing personal information to us, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your own.

Where required by applicable law, we will take reasonable steps to use appropriate safeguards for such transfers.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, such as the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Request restriction of certain processing activities
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request portability of certain personal information where applicable

To exercise any privacy rights available to you, please contact us at info@furvalo.com. We may need to verify your identity before responding to your request.

11. Marketing Communications

If you choose to receive promotional emails from us, you may opt out at any time by using the unsubscribe link included in the message or by contacting us at info@furvalo.com.

Even if you opt out of marketing emails, we may still send non-promotional communications related to your orders, account, transactions, or customer service matters.

12. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy, security, or content practices of third-party services.

We encourage you to review the privacy policies of any third-party sites or services you access through our website.

13. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on this page and update the effective date above.

15. Related Policies

Your use of this website is also subject to our Terms of Service. If you place an order, please also review our Shipping Policy, Refund Policy, and Return & Exchange Policy.